Welcome to Rainbowhandicraft.com! We take pride in our product quality and have rigorous quality control checks in place. To ensure your maximum peace of mind, we offer a comprehensive 15-day return guarantee. Shop with confidence and enjoy a great shopping experience at Rainbow Handicraft!

Eligibility for Returns/Refunds or Exchanges: Items that can be returned, refunded, or exchanged within 15 days of receipt must meet the following criteria:

1. Faulty items that are damaged, broken, or soiled upon arrival.
2. Items received in the incorrect size or color.
3. Unwashed, unworn, and unused items that did not meet your expectations within 15 days of receipt.

Conditions under which we will not accept returns:

1. Items outside the 15-day warranty time-frame.
2. Items that have been washed, worn, used, or misused.

Return Process:

Please follow our return process carefully to minimize any delays:

1. If your item is eligible for return (as per the above criteria), please email our support center at [email protected], including the following details:
   • Order number
   • SKU number or product name
   • Reason for return
2. Our customer service team will respond to your request within 24-48 hours and provide you with return details, including our return address.
3. Please return the item according to the instructions provided in the email and send us proof of return in the form of the tracking number and a valid return receipt.
4. Once we receive the returned item(s), we will email you and arrange for an exchange or refund within 3 days.

Return Shipping Costs:

All shipping fees, including those for returns or exchanges, are the responsibility of the customer. Shipping fees are non-refundable.

Please contact your local post office to confirm the actual return shipping fee. We recommend using the most economical registered airmail method available that provides tracking.

For further assistance, please contact our Support Center. We are committed to providing the best possible help and support.